IMPROVE YOUR OFFICE

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GIVE YOUR CLIENT OUTSTANDING CUSTOMER SERVICE Positive Client Experience? How to Improve Hospitality in the Office By Mary Lokensgard | May.21.15 | Client Relations, Client Service, Daily Dispatch, Law Practice Management “I’m tired of hearing about ‘improving the client experience.’ People come to me because I do excellent work. They don’t care if I’m nice.” […]

ARE ENGAGEMENT LETTERS OPTIONAL?

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DO YOU USE ENGAGEMENT LETTERS–ALL THE TIME? I came across this Article by Mark Bassingthwaighte, Esq. that I felt was a must read that needed to be shared. This is a bit long, but it could save you from a Mal-Practice or an Ethics Complaint. Mark’s contact information is at the end of this Article. Engagement […]

8 STEPS TO A PROSPEROUS SMALL FIRM PRACTICE

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8 STEPS TO A PROSPEROUS SMALL FIRM PRACTICE By Kimberly Alford Rice (Kimberly’s contact information is below) The year is young and possibilities abound to make 2015 your most prosperous year ever. Having worked with many law firms and hundreds of lawyers over two decades, we have witnessed some common threads of what makes a […]

ARE YOU ALSO A COUNSELOR

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This is a very interesting article and I urge you to read it and then pass it on to any attorneys you know.   Caring for Clients: When a Lawyer Isn’t Enough By Mary Lokensgard. Her contact information is at the end of this article. | Clients bring issues to you every day that aren’t, […]

WHY SOLO PRACTICES FAIL

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WHY SOLO PRACTICES FAIL. Someone sent me this article a number of years back and I  wanted to share it. It is as applicable to solos as it is to small firms. All of these may not apply to you but if any do I hope you will make an effort to correct what you […]