SURE WAYS TO LOSE A CLIENT

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SURE WAYS TO LOSE A CLIENT. You have worked long and hard to get a Client for your practice, but keeping them or more importantly turning them into repeat or referral generators requires an equal amount of planning and action. If you are to grow your practice, it is important that you understand what makes […]

NEVER ENDING BUSINESS DEVELOPMENT

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Never-Ending Business Development By Kandy Hopkins her information is found at the end of this Article. If you haven’t figured it out yet, business development is a perpetual, ongoing commitment. It can be especially onerous if you are in a small or solo firm, where you’re not just a lawyer — you’re often the entire sales force and […]

ARE YOU EASY?

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ARE YOU EASY? John Jantsch in his book “THE REFERRAL ENGINE” asked this question. You may recall when you’re in high school, being called easy wasn’t exactly a compliment, but when it comes to generating referrals from your clients, it is essential that you be considered easy, so what are you doing to make yourself […]

IMPROVE YOUR OFFICE

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GIVE YOUR CLIENT OUTSTANDING CUSTOMER SERVICE Positive Client Experience? How to Improve Hospitality in the Office By Mary Lokensgard | May.21.15 | Client Relations, Client Service, Daily Dispatch, Law Practice Management “I’m tired of hearing about ‘improving the client experience.’ People come to me because I do excellent work. They don’t care if I’m nice.” […]

DO YOUR CLIENTS KNOW ALL THAT YOU DO?

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 DO YOUR CLIENTS KNOW ALL THAT YOU DO?  YOU MAY THINK THEY DO BUT… Ask yourself, are you missing out on getting more business from existing clients because  they really do not know all that you do or are you not getting referrals because clients that could refer you do not know all that you […]