ARE YOU EASY?

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ARE YOU EASY? John Jantsch in his book “THE REFERRAL ENGINE” asked this question. You may recall when you’re in high school, being called easy wasn’t exactly a compliment, but when it comes to generating referrals from your clients, it is essential that you be considered easy, so what are you doing to make yourself […]

IMPROVE YOUR OFFICE

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GIVE YOUR CLIENT OUTSTANDING CUSTOMER SERVICE Positive Client Experience? How to Improve Hospitality in the Office By Mary Lokensgard | May.21.15 | Client Relations, Client Service, Daily Dispatch, Law Practice Management “I’m tired of hearing about ‘improving the client experience.’ People come to me because I do excellent work. They don’t care if I’m nice.” […]